Terms and Conditions

1. About these terms

This website is run by GrowNagar ("we", "us"), based in Ahilyanagar, Maharashtra, India, with its registered office at Ahilyanagar, Maharashtra, India.

These Terms and Conditions apply to:

Anyone who visits or uses the GrowNagar website.
Anyone who sends us an enquiry, requests a quote, or engages GrowNagar for a project or service.

If you use a GrowNagar product, software subscription or managed service, our Terms of Service also apply. If you sign a separate proposal, statement of work or agreement with us, that document takes priority over these terms where they differ.

2. Accepting these terms

By using this website, or by accepting a proposal or quote from us, you agree to these terms. If you do not agree, please do not use the website or our services.

3. Who can use the site and engage us

You must be at least 18 years old and able to enter into a binding contract under Indian law.
If you act for a business or organisation, you confirm that you have the authority to bind it to these terms.
Our services are meant for business and professional use.

4. Using the website

You may browse, read and share links to our website for your own information. Please do not:

Copy, sell or republish our content, design or code without written permission.
Try to break, overload, scan for weaknesses or gain unauthorised access to the site or its hosting.
Submit false, misleading or someone else's information through our forms.
Use forms to send spam, promotions, malware or abusive content.
Use bots or scrapers to collect content or data from the site in bulk.

More rules on misuse are in our Acceptable Use Policy.

5. Information on this website

We try to keep the website accurate and up to date, but it is general information, not professional advice or a binding offer. Descriptions of services and proposed products may change. Some products are shown as "Custom Solution" or "Contact for Availability"; these are plans, not commitments. Please read our Disclaimer.

6. Enquiries, quotes and proposals

Sending an enquiry does not create a contract. A contract starts only when you accept a written proposal, quote or agreement from us, and any agreed advance is received.
Quotes are valid for the period stated on them, or 30 days if no period is stated.
The proposal will describe the scope, deliverables, timeline, fees and payment milestones. Work outside that scope is a change request and may need extra time and fees, which we will agree with you in writing first.
Timelines depend on you giving timely inputs, content, approvals and access. Delays on either side may shift the timeline.

7. Your responsibilities

Give accurate information and the content, logos, data and access we need.
Make sure you have the rights to any content or data you give us, and the consent of people whose personal data you share.
Review and approve work within the agreed time.
Follow the rules of third-party platforms you use with our help, such as Meta, WhatsApp and Google.

8. Fees, payments and taxes

Fees and payment schedules are set out in each proposal. Unless stated otherwise, fees are in Indian Rupees and exclude GST and other applicable taxes, which will be added to the invoice. Details on invoicing, late payments and billing disputes are in our Payment and Billing Terms. Cancellations and refunds are covered in our Refund and Cancellation Policy.

Some costs are paid to third parties and not to GrowNagar, for example advertising budgets paid to Google or Meta, WhatsApp messaging charges set by Meta, domain and hosting fees, and payment gateway fees. These are separate from GrowNagar's fees.

9. Third-party platforms and integrations

Many of our services work with platforms we do not own or control, such as the WhatsApp Business Platform, Google Ads, Meta Ads, payment gateways, hosting and cloud providers. Their availability, pricing, approvals and policies are decided by them. We are not responsible for their decisions, outages or policy changes, but we will help you deal with them as part of our agreed services.

10. Intellectual property

The GrowNagar name, logo, website content and design belong to GrowNagar or its licensors.
Content and materials you give us remain yours. You allow us to use them only to deliver the work.
Ownership of custom work we create for you is set out in your proposal or agreement. Usually it passes to you once all related fees are paid.
We keep ownership of our own pre-existing tools, code libraries, templates, know-how and products, and you receive a licence to use them as part of the delivered work.
Unless you tell us otherwise in writing, we may mention that we worked with you, without sharing confidential details.

More detail is in our Intellectual Property Policy.

11. Confidentiality

Both sides will keep each other's non-public business information confidential and use it only for the engagement, unless disclosure is required by law. This continues after the engagement ends.

12. Website availability

We aim to keep the website available, but it may sometimes be down for maintenance, updates or reasons outside our control. We do not promise uninterrupted access to the website.

13. Suspension and termination

We may block access to the website for anyone who misuses it or breaks these terms.
Either side may end a project engagement as set out in the proposal or agreement. If it is silent, either side may end it with 15 days written notice.
On termination you pay for work done and costs committed up to that date, and we hand over completed work that has been paid for. Refunds, if any, follow our Refund and Cancellation Policy.
We may end an engagement immediately if fees remain unpaid after reminders, or if we are asked to do something unlawful or against platform rules.

14. Limitation of liability

We work with care and skill, but technology and marketing results depend on many things outside our control. To the extent allowed by law:

The website is provided "as is", without promises that it will be error-free.
We are not liable for indirect or consequential losses, such as loss of profit, revenue, data or goodwill.
Our total liability for any claim relating to an engagement is limited to the fees you paid to GrowNagar for that engagement in the 3 months before the claim arose.
Nothing in these terms limits liability that cannot be limited under Indian law, such as liability for fraud.

15. Indemnity

You agree to compensate GrowNagar for losses, claims or penalties caused by your breach of these terms, your content or data, your misuse of a third-party platform, or your breach of law, including sending messages without proper consent.

16. Events outside our control

Neither side is responsible for delays caused by events beyond reasonable control, such as natural disasters, power or internet failures, government action, or outages of third-party platforms. We will tell you as soon as we can and work to reduce the impact.

17. Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to settle it through good-faith discussion. Write to hello@grownagar.in and we will respond within 15 days.

If it is not resolved within 30 days, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Ahilyanagar. Subject to that, the courts at Ahilyanagar, Maharashtra will have exclusive jurisdiction. This does not take away any rights you have under consumer protection law.

18. Changes to these terms

We may update these terms from time to time. The updated date at the top shows the latest version. Changes do not affect a signed proposal or agreement for its current term unless both sides agree.

19. General

If any part of these terms is found invalid, the rest still applies.
If we do not enforce a term straight away, we can still enforce it later.
You may not transfer your rights under an engagement without our written consent.

20. Contact

For questions about these terms, write to hello@grownagar.in. For new projects and quotes, write to sales@grownagar.in. For billing, write to support@grownagar.in.