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Terms of Service

These terms apply when you use a GrowNagar software product, subscription or managed service. They explain accounts, subscriptions, service levels, who owns the data, and when a service may be suspended or ended. Website use and general engagement terms are in our Terms and Conditions.

Last updated: 31 October 2026

1. What these terms cover

These Terms of Service apply to GrowNagar products (such as the proposed GrowNagar CRM and other software listed on our products page), hosted or cloud software we set up for you, and ongoing managed services such as WhatsApp automation, AI workflows, marketing management, hosting and support. Together we call these the "Services".

The Services are provided by GrowNagar, based in Ahilyanagar, Maharashtra, India.

Our Terms and Conditions also apply and cover general matters such as eligibility, intellectual property, liability, indemnity and governing law. Your order form, proposal or service agreement (the "Agreement") sets out the specific Services, plan, fees and any service levels. If these documents differ, the Agreement takes priority, then these Terms of Service, then the Terms and Conditions.

Note: Some GrowNagar products are still proposed or in development. A product becomes available to you only when it is confirmed in an Agreement.

2. Accounts and access

  • You, as the customer, are responsible for the accounts created for your business and for everyone who uses them.
  • Give accurate details and keep them up to date.
  • Keep passwords safe, do not share logins between people, and turn on two-step login where offered.
  • Tell us at once at support@grownagar.in if you suspect unauthorised access.
  • Remove access for staff who leave your organisation.

3. Subscriptions, renewals and fees

  • Subscriptions run for the billing period in your Agreement (for example monthly or yearly) and renew automatically for the same period unless cancelled before the renewal date.
  • We will remind you before a yearly renewal where practical.
  • Fees are payable in advance for each period unless your Agreement says otherwise. GST and other taxes are added as applicable.
  • We may change prices for future periods by giving at least 30 days notice. The change applies from your next renewal, and you can cancel before then.
  • Usage-based charges set by third parties, such as WhatsApp conversation charges set by Meta, are billed as described in your Agreement and may change when the platform changes its pricing.

See our Payment and Billing Terms for invoicing and late payments, and our Refund and Cancellation Policy for cancellations.

4. Service levels and support

We work to keep the Services reliable and to fix problems quickly. Any specific uptime commitment, support hours, response times or service credits apply only if they are written in your Agreement. Without such terms, support is provided on a reasonable-efforts basis through support@grownagar.in during Monday to Saturday, 10 am to 7 pm IST.

  • We may carry out planned maintenance, and will try to schedule it at quiet times and give notice where it may affect you.
  • Services that depend on third-party platforms (Meta, WhatsApp, Google, payment gateways, cloud hosting) can be affected by their outages or changes. Those are outside any GrowNagar service level unless the Agreement says otherwise.

5. Your data

  • You own your data. Data you or your customers put into the Services remains yours.
  • We use your data only to provide, secure, support and improve the Services for you, and as described in your Agreement. We do not sell it.
  • Where your data includes personal data of your customers, you are the Data Fiduciary and GrowNagar acts as your Data Processor under India's DPDP Act, 2023. You are responsible for having a lawful basis (such as consent) to collect and use that data.
  • We use reasonable security safeguards described in our Data Protection and Security Policy, and we will inform you without undue delay if we become aware of a breach affecting your data.
  • We may use sub-processors (for example cloud hosting and email providers) to run the Services. We expect them, by contract, to protect your data.
  • Back up anything critical. Unless backups are included in your Agreement, we are not responsible for data you delete or lose through your own actions.

How GrowNagar handles personal data for its own purposes is explained in our Privacy Policy.

6. AI features

Some Services may use artificial intelligence, such as chatbots or automated replies. AI outputs can be wrong or incomplete. Please review them and keep a person in charge of important decisions. We will explain how your data is used by any AI feature before you switch it on.

7. Messaging and platform rules

If you use our Services to send WhatsApp, SMS or email messages, you must have your recipients' opt-in consent and follow the rules of the platform, including Meta's WhatsApp Business policies and template approval rules. We cannot promise unlimited messaging, account approval or a verified badge, as these are decided by the platform. See our WhatsApp Messaging and Communication Policy and Acceptable Use Policy.

8. Licence and restrictions

While your subscription is active and paid, we give you a non-exclusive, non-transferable right to use the Services for your internal business purposes. You may not:

  • Resell, rent or sublicense the Services unless your Agreement allows it (for example, a white-label arrangement).
  • Copy, reverse-engineer or try to extract source code, except where the law allows.
  • Use the Services to build a competing product, or test them for weaknesses without our written permission.
  • Use the Services for anything unlawful, harmful or against our Acceptable Use Policy.

9. Suspension

We may suspend all or part of the Services if:

  • Fees remain unpaid 15 days after the due date and a reminder.
  • Your use breaks the law, these terms or a platform's rules, or puts the Services, other customers or third parties at risk.
  • A platform such as Meta or Google restricts your account, or an authority directs us to.

Where possible we will warn you first and give you a chance to fix the issue. We will restore the Services once the issue is resolved.

10. Cancellation and termination

  • You can cancel a subscription by writing to support@grownagar.in before the next renewal date. The Service continues until the end of the period already paid.
  • Either side may end the Agreement if the other seriously breaches it and does not fix the breach within 15 days of written notice.
  • Fixed-term or minimum-commitment plans follow the terms in your Agreement.

11. After the Service ends

  • For 30 days after the end date, you can ask us for an export of your data in a commonly used format such as CSV.
  • After that period, we will delete your data from active systems, except where the law requires us to keep it. Copies in backups are removed as the backups are routinely overwritten.
  • Sections that by their nature should continue (such as payment of outstanding fees, confidentiality and liability limits) survive termination.

12. Changes to the Services or these terms

Software improves over time, so we may add, change or remove features. We will not make changes that materially reduce the core Services you have paid for during a paid period without notice. We may update these terms; for significant changes we will give notice before they take effect, and you can cancel before then if you do not agree.

13. Contact

For help with the Services or billing, write to support@grownagar.in. For a new plan or upgrade, write to sales@grownagar.in. For legal questions, write to hello@grownagar.in.