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Grievance Redressal and Contact Information

If something has gone wrong, we want to hear about it and put it right. This page explains how to raise a complaint, what happens next, and where you can go if you are not satisfied.

Last updated: 31 October 2026

We are listening

Whether it is a delayed project, a billing mistake, a WhatsApp message you did not want, or a question about your personal data, you deserve a clear and respectful answer. Most issues can be solved with one honest conversation, and we will try our best to do that first.

Contact us

GrowNagar is based in Ahilyanagar, Maharashtra, India. Please write to the right address so your message reaches the right team quickly:

Note: These are our only official email addresses. We do not provide support through phone numbers or social media accounts claiming to be GrowNagar. We will never ask for your OTP, UPI PIN or passwords.

How to raise a complaint

Write to hello@grownagar.in with the subject line "Grievance" followed by a few words about the issue. Please include:

  • Your full name and the email address we can reply to.
  • Your business name, if you are a client, and any project, invoice or account reference.
  • A clear description of what happened, with dates.
  • Screenshots, documents or message copies that help explain the issue.
  • What you would like us to do to resolve it.
  • For personal data requests (such as access, correction or deletion), enough detail for us to find your data and confirm it is you.

To protect your privacy, we may ask you to confirm your identity before acting on a personal data request. Please do not send passwords, card numbers or other sensitive financial details by email.

What happens next

  1. Acknowledgement: we will confirm that we received your complaint within 48 hours, and share a reference for it.
  2. Review: the right person looks into the issue and may contact you for more details.
  3. Resolution: we aim to give you a full response within 30 days of receiving your complaint. If it needs more time, we will tell you why and when to expect an answer.
  4. Closure: we explain what we have done. If you are not satisfied, you can ask for the matter to be reviewed by our Grievance Officer.

Grievance Officer

In line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and their rules, we have a Grievance Officer responsible for handling grievances:

  • Designation: Grievance Officer, GrowNagar
  • Email: hello@grownagar.in (please mark it "Attention: Grievance Officer")
  • Location: Ahilyanagar, Maharashtra, India

Personal data complaints and the Data Protection Board

Under the DPDP Act, you have rights over your personal data, including the right to know how it is used, to correct or erase it, to withdraw consent, and to have a grievance resolved. Please contact us first so we have a chance to fix the issue, as the law expects. If you are not satisfied with our response, or do not hear from us within the time allowed, you may file a complaint with the Data Protection Board of India in the manner set out under the DPDP Act and its rules.

If your data is held in a system we run for one of our clients (for example, you received a message from a shop or school that uses our software), that business is usually responsible for your data. We will help pass your request to them and support them in responding.

Read more in our Privacy Policy and Data Protection and Security Policy.

Consumer complaints

Where the Consumer Protection Act, 2019 applies to you, you may also approach the National Consumer Helpline or the appropriate Consumer Disputes Redressal Commission. Nothing on this page takes away any right you have under law.

Disputes

Disputes with clients are handled as set out in our Terms and Conditions, which are governed by the laws of India, with courts at Ahilyanagar, Maharashtra having jurisdiction. We always prefer to resolve matters through discussion first.